Two years ago, a proposed CVS store consumed more city meetings than any other topic in recent memory. In the end it was approved at its location at the corner of State Route 89A and Airport Road.
But CVS representatives appeared at yet another Sedona City Council meeting on Tuesday, Nov. 14, for a somewhat unusual reason. When the project was approved, it was agreed upon and placed within the development agreement that the hours of operation would be from 7 a.m. to 10 p.m. However, the developer agreed that the store would only be open for a 12-hour block during those potential hours of operation.
Until now, the store’s operating hours have been 9 a.m. to 9 p.m. But CVS requested to extend those hours to 8 a.m. to 10 p.m. with employees allowed to start coming in at 7 a.m.
City staff stated that this is an unusual request since the city rarely regulates business hours. But since it was part of the original agreement, CVS had to seek council approval.
The agreement also stated that deliveries and trash pickup shall occur during store operating hours.
“The request itself is being made so that we can match the hours of some of the other businesses in the community,” CVS spokesman Jason Morris said. “It’s not to gain an advantage, but there is some amount of confusion within the community when our immediate competitor [Walgreens] has slightly different hours and it’s anticipated that we’d have those same hours.”
Vice Mayor John Martinez then asked since CVS had the original 15 hours of operation approved in 2015, why the store hasn’t used them. “With CVS, typically what they will do in any jurisdiction is open and limit their hours, initially, until they get a sense of when their peaks and valleys are within the community,” Morris said. “Essentially, when that community is most using hat store.”
Senior Planner Cari Meyer said there were a few growing pains in the beginning in terms of a handful of noise complaints. Morris said most centered around trash pickup.
“Our trash collection provider repeatedly violated what CVS had requested to the extent that we actually had to put a chain on our property so that the trash collector would not collect the trash during the hours we had agreed would be no activity,” he said. “Finally, we did get a handle on that.”